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TaxiTransfer > COVID-19

Information & Guidance Coronavirus (COVID-19)

We are closely monitoring the latest information and taking action for Driver Partners, passengers and corporate accounts.

The guidance below has been provided by the Department of Transport.

To keep up to date on the latest guidance sign up to GOV.UK: Coronavirus (COVID-19) email alerts.

The Government has published transport guidance on the safe provision of transport services during the COVID-19 pandemic. There are separate guidance documents for transport providers and for passengers. Both guidance documents cover all modes.

The guidance sets out government recommendations on who should be travelling and under what circumstances, and how social distancing rules should be interpreted. It also includes information about cleaning practices.

Should taxi and private hire vehicle drivers or passengers wear PPE such as a mask?

There are some circumstances when wearing a face covering may be marginally beneficial as a precautionary measure. The evidence suggests that wearing a face covering does not protect you, but it may protect others if you are infected but have not yet developed symptoms. This is most relevant for short periods indoors in crowded areas.

We are advising passengers if they can, wear a face covering in an enclosed space where social distancing isn’t possible, and where you will come into contact with people you do not normally meet – such as when travelling in a taxi or private hire vehicle.

A face covering is not the same as the surgical masks or respirators used by healthcare and other workers as part of personal protective equipment. These should continue to be reserved for those who need them to protect against risks in their workplace, such as health and care workers, and those in industrial settings, like those exposed to dust hazards.

Wearing a face covering is optional and is not required by the law. If you choose to wear one, it is important to use face coverings properly and wash your hands before putting them on and taking them off. Use the guidance on face coverings to understand how to wear and make a face coverings.

Other measures such as changing habits, social distancing, screens, cleaning and hygiene are also suggested in the guidance.

Should protective barriers be installed between drivers and passengers?

The installation of protective barriers is a decision for licensing authorities, PHV operators and firm/individual operating the vehicle to make based on their own assessment of risk. They may also wish to consider:

  • Eliminating the use of face-to-face passenger seating
  • Use of ventilation
  • Reducing occupancy to individual passengers in the back left-hand seat for vehicles that do not enable 2 metre separation; considering reducing occupancy in a larger vehicle

Can a taxi or PHV driver refuse to admit a passenger who is not wearing a face covering?

Taxi and PHV drivers are advised to make an assessment of risk as outlined in the transport operator guidance published on 12 May. The acceptance of a booking request by a PHV operator is a decision made based on the operator’s own assessment of risk. Any requirements for face coverings should be made clear to the passenger before the operator accepts the booking. Taxi drivers can use this assessment to determine whether or not it is reasonable to admit a passenger who is not wearing a face covering, considering other mitigations they put in place from their risk assessment. This does not, however, absolve them of their duties under the Equality Act 2010.

TaxiTransfer COVID-19 Assessment

We have taken steps to safeguard our drivers and passengers at this time. Here you will find information relating to the steps that we have taken, the changes to our service and important information about what to expect before and during your journey with us. We have completed the following tasks in relations to ensuring our compliance with government guidelines.

  • Completed a COVID-19 assessment for safe transport or passengers and drivers whilst at work;
  • Updated our website to reflect those changes;
  • Published our “Working Safely During Covid-19” Certificate;
  • Created a pre-travel guideline for all passengers;

To view these documents please click on the relevant links below. If you have any specific questions or requests, we would be pleased to receive them. You can email us at any time at contact@taxi-transfer.co.uk. Our 1st priority has always been the safety and comfort of our drivers and passengers. This continues to be the case. We look forward to seeing you in one of our vehicles soon.