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Terms & Conditions

TaxiTransfer > Terms & Conditions

TERMS & CONDITIONS

You will automatically receive a confirmation email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.

You will manually receive a ‘Journey Details’ email when the journey has been assigned to a driver. This will contain the pick-up instructions and the driver’s telephone number. Rado Chauffeurs Ltd will not refund you if you have forgotten to take this with you.

Rado Chauffeurs Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Rado Chauffeurs Ltd will not take responsibility for any passengers missing their flight if two hours check-in time was not allowed.

You are free of course to arrange to get to the airport for a time of fewer than 2 hours prior to flight departure, however, Rado Chauffeurs Ltd accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Rado Chauffeurs Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Rado Chauffeurs Ltd customer services team immediately.

For passenger safety Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle, please ensure to take this into account when choosing a vehicle.

Rado Chauffeurs Ltd reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. Rado Chauffeurs Ltd accepts no responsibility for costs incurred from a failure to abide by these terms.

The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

If your flight has any serious delays please inform us as soon as possible.

Rado Chauffeurs Ltd use their own transport wherever possible but do use third party companies where appropriate.

Rado Chauffeurs Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected

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